Tuesday, July 29, 2008

Questions at the Circulation Desk and the Answers

  • Why isn't the book here in the library when the computer says it's on the shelf? It might be shelved in the wrong place, it might be checked out and the scanner didn't read the bar code right, or someone may have walked out with it and forgot to check it out.
  • Why can't my friend sit with me at the computer? Because it is disturbing to those around you and invades the privacy of those beside you.
  • Why do I have to be 18 to get a library card on my own? You must be an adult and show financial responsibility if library items are lost or destroyed, or you must have a parent or guardian with you to check out items.
  • Why can't I leave my child in the Children's Libary while I'm on the computer? Library staff members are not available to babysit children. Parents should always be with their children in public places for their child's safety.
  • Do you have a fax machine? This is not a service provided by the library. However, the service is available at Harvey's Supermarket and the UPS Store. We're glad to provide directions to those locations.
  • How many movies can we get? Only three at one time.
  • Can you copy money, checks or ID in color? It is against the law to copy money, checks or personal ID, such as a driver's license or passport.
  • Do you have materials for the deaf? The library in Bainbridge has material for the deaf and handicapped. However, our library provides literature about the service, which is available on the long counter located in front of the Fiction Section.
  • Can we use the Interlibrary Loan Service for movies and audio books? These are not items available to our Interlibrary Loan. We can obtain only books at this time.

Although we are a public service to the community, we cannot provide everything that everyone would like. There are rules we must follow, just as there are rules our patrons must follow. The next time you have a question about what your library can do for you, please remember we do a lot more for you than we don't do. And we sure give it a good try to make you happy.

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